crisis services

Our Crisis Hotline is available for anyone including individuals with ID/DD finding themselves in immediate need for our services. The Crisis Hotline is available 24 hours, seven days a week. When utilizing the Crisis Hotline, callers are placed in contact with a professional immediately who will provide crisis services by phone or by an emergency appointment in one of our outpatient offices during office hours. After hours, callers are connected with a professional who will provide crisis services and arrange for face-to-face consultation.  Callers are also advised to call 911 in case of any emergency. 

The Acute Care Team (ACT) serves as the primary delivery mechanism for emergency behavioral healthcare services to residents of the Buffalo Trace region. ACT coordinates and oversees all crisis stabilization-related services provided through Comprehend Inc. These services are provided through a community-based, multidisciplinary team approach that emphasizes highly individualized and integrated care. Assertive outreach and a prevention focus are also key elements of ACT services. Services provided by ACT include the following: Comprehend Response and Information Center, Centralized Intake, Mobile Crisis Response, Brown Bag Seminar Series, 23 Hour Observation Beds, Inpatient Liaison Services, Transitional Housing Program, Emergency Intervention Fund, Emergency Preparedness Efforts, and Suicide Prevention.

Assertive Community Treatment (ACT) provides assistance and support with treatment, medication, housing, employment and family stresses to assist the client to remain in the community successfully.  Treatment is provided by a team that consists of the client, team leader, case manager, peer support specialist, counselor, psychiatrist, nurse and vocational (work) specialist.  Treatment varies for each person depending on their needs but can be long term.

Mobile Crisis Response provides onsite, mobile assessment to individuals in an active state of crisis.  This service is offered 24 hours a day, seven days per week.  The purpose of Mobile Crisis Response is to rapidly respond, effectively screen, and provide early intervention to help those individuals who are in crisis and ensure their entry into the continuum of care at the appropriate level.  Mobile Crisis Response also identifies services and alternatives that will minimize distress and aid in crisis stabilization.  This service is provided in the community setting as appropriate and in response to requests by police, providers, hospitals, and various community partners.  Mobile Crisis Response can be reached at 1-877-852-1523.